Terms and Conditions

In these Terms and Conditions, the following definitions apply; “Company” means Restart Reformer Pilates Manchester Limited; “Member” or “customer” means any person who has registered with the Company, either on the Company website, www.restartpilates.co.uk or in person and in respect of whom the registration has been accepted by the Company. “Products” mean any products that are offered for sale on the Company’s website or in the studios. “Site or Website” means www.restartpilates.co.uk URL or website. “Services” means any information or services provided by and/or ordered from the Company through the studio or via the website and include any electronic information supplied to you by the Company. “Sessions” include any classes in studio or online and/or Private Training appointments. Cancellation rights will apply accordingly. “Studio” means each studio or other premises from which the Company operates.

These Terms and Conditions shall be interpreted and governed in accordance with English Law, and you consent to the exclusive jurisdiction of the English courts.

The Company reserves the right to revoke and/or amend any or all of these Terms and Conditions from time to time when it considers it necessary or desirable for the regulation of the affairs of its business and the wellbeing of its Members.

When buying an item, you agree that: (i) you are responsible for reading the full item listing before making a commitment to buy it: (ii) you enter into a legally binding contract to purchase an item when you commit to buy an item and you complete the check-out payment process.

The prices we charge for using our services / for our products are listed on the website. We reserve the right to change our prices for products displayed at any time, and to correct pricing errors that may inadvertently occur.

STUDIO OPENING TIMES:

The Company will publish all Studio Session times on the Website and whenever reasonably possible in the Studio. The Session schedule may vary from time to time.

GENENRAL RULES AND REGULATIONS:

All participants must be 16 years of age or older.

Bookings is needed and can be made online (preferred), over the phone and the email, or in person at the studio. Customers are encouraged to book early to secure their desired date and time, as availability may be limited.

Cancellation or rescheduling of the reformer Pilates session must be made at least 24 hours in advance, otherwise full fee will be charged. If a participant cancels sessions 4 times in one month, they will be charged for one session. This is likely to encourage punctuality and respect for the time and resources of the studio and instructors.

Customers are required to arrive at the studio at least 5 minutes prior to the start of their scheduled reformer Pilates session. If it's your first class, please arrive 10 minutes early to go through the reformer safety procedure. Please note that no admission will be granted after the class starting. The studio may refuse attendance for a scheduled reformer Pilates session if the customer arrives late. Refused attendance due to late arrival does not constitute a refund or credit for the missed session.

Customers agree to abide by all studio policies and rules, including dress code and behaviour.

Customers are required to dress appropriately for reformer Pilates sessions, as determined by the studio. Recommendations may include comfortable, form-fitting clothing that allows for ease of movement, as well as supportive footwear such as grip socks.

Participants are not allowed to be barefoot in the Reformers Pilates studio. Grip socks are mandatory to ensure safety and stability during the workout.

Health Information: Participants are expected to inform the studio of any health conditions or injuries prior to the start of their session. Inform your instructor of any injuries or restrictions before class starts to ensure modifications can be provided. Our class is not recommended for pre-natal clients, but post-natal clients are welcome back after 12 weeks of giving birth with a doctor's note.

Use of Equipment: Participants are expected to follow instructions and use equipment properly to ensure their safety.

No food or drink (other than water in sealed bottles) allowed in the studio.

Members must not be under the influence of drugs and/or alcohol during any Sessions.

We reserve the right to cancel a session if there are fewer than 3 participants booked in total. In such cases, clients will be notified via email or phone and offered the option to reschedule for another available session.

Customer agree that the Company is in no way responsible for the safekeeping of your personal belongings while you are present at a Studio. You assume all risk of loss or damage to any of your personal belongings in the Studio or at other locations where services may be performed.

By agreeing to these Terms and Conditions, Members confirm that they have no health problems which may affect their participation in any Session provided by the Company and that a doctor has confirmed you can take part in a Restart Pilates Limited session.

The Company reserves the right to refuse entry and/or to expel and/or to suspend Members from the Studio or from Membership without a time definition should their actions or behaviour be deemed injurious to the character of the Studio, breach these Terms and Conditions or put other Members at risk. Should any Member be expelled they will not be entitled to any refund for any period during which the Membership is suspended. The Company also reserves the right to refuse to renew the Membership of any Member who breaches these Terms and Conditions.

For any refund, if it was paid online through our website or mobile app, a 3% processing fee will be charged as it is imposed by the payment vendor.

CONTRACT TERMS:

The Company operates a strict no refunds policy. All sessions within your Membership Package or Class Pack must be used within the validity window. Refunds in relation to any Products brought may only be credited back to the client via the credit or debit card originally used to make the initial purchase. Each class is 50-60 minutes and private class is 1 hour.

Introduction offers:

The Intro Offer is exclusively available to new customers and is limited to one use only. New customers are not eligible to purchase or use any other Intro Offer after they have used their initial one.

The Intro Offer is non-transferable and cannot be combined with any other promotions or discounts. The availability of the offer is subject to change or cancellation without prior notice.

Customers who purchase the Intro Offer must use all of their included reformer Pilates sessions within the limited period agreed upon at the time of purchase. Failure to do so will result in the forfeiture of any unused sessions.

Please note that the Intro Offer is non-refundable. Additionally, if a customer improperly uses their Intro Offer, they will be required to pay the full drop-in fee for each reformer session taken.

MEMBERSHIP:

Membership is valid for a specified period of time, as agreed upon at the time of purchase.

The membership fee is paid on a monthly basis, as agreed upon at the time of purchase.

Monthly membership fees will be automatically charged to the payment method on file, on the same date each month.

Membership cannot be cancelled prior to the end of the contract term. Customers are required to pay the monthly membership fee until the end of the contract term. If a customer cancels their membership before the end of the contract term, they will be responsible for paying the remaining monthly membership fees.

All membership is minimum 6-month contract; thereafter, requires a 1-month notice prior to cancellation.

Customers must not share, transfer, or sell their membership to another individual.

Customers are responsible for scheduling their appointments and using their membership sessions within the specified period of time.

Customers are required to use the agreed number of sessions each month during the membership period. Unused sessions will not be carried forward to the next month.

Membership Suspension Policy:

Frequency: Members can suspend their membership twice yearly.
Duration: Each suspension can last up to 30 days.
Process: Requests for suspension must be formally submitted through email.
Notice: A notice period of 2 weeks is required.
Restrictions: No concurrent suspensions; total yearly suspension cannot exceed 2 months.
Effect: Access to benefits and services will be paused during the suspension.
Reactivation: Membership benefits will resume automatically after the suspension period.
Exceptions: Approval for exceptional circumstances may be granted.

Reward Programme

The Rewards Program is designed to offer points to customers who attend group sessions.
Points are earned for attending sessions and can be redeemed under the conditions outlined below.

Points earned through the Rewards Program can be redeemed for group sessions.

Group sessions redeemed using points are intended for use by friends and family of the customer not customer themselves.

One point is awarded for each group session attended.

Points are credited to the customer's rewards account following the completion of each session.

Points are subject to expiration if they are not redeemed within 12 months from the date they were earned.

Once expired, points cannot be reinstated or used for redemption.

The company will not be held responsible for notifying customers about upcoming expirations.

The terms and conditions of the Rewards Program may be amended from time to time.

The program may be terminated at the discretion of the organization, with notice provided to participants.

The company is not liable for any consequences arising from the expiration of points or changes to the Rewards Program.

PACKAGES:

The package fee is paid in full at the time of purchase.

The package is valid for a specified period of time, as agreed upon at the time of purchase. The package cannot be extended beyond the specified period of time.

Customers must not share, transfer, or sell their package to another individual.

Any unused portion of the package will expire at the end of the specified period of time and will not be refunded or credited to the customer's account.

Customers are responsible for scheduling their appointments and using their package sessions within the specified period of time.

RESTART REFORMER PILATES INSTRUCTOR COURSE:

All course fees are payable in full upon booking the Restart Reformer Pilates Instructor Course. In the event a person is unable to participate in the course after booking, the person is entitled to a full refund if the commencement date is not within 14 days. If the commencement date is within 14 days you will not be legible for a refund, however we will try to move you to a future course date where possible. A course cannot be cancelled after the commencement date.

ONLINE ACCOUNTS

You agree to never use another person’s account without permission or provide inaccurate information. You are solely responsible for the activity that occurs on your account, and you must keep your account password secure. You must notify us immediately of any breach of security or unauthorized use of your account. In order to book any Session, you need to access the link on the Website or via mobile app. By supplying an email address to the Company the Member consents to receiving email communications from the Company. The Company will not be liable for any loss or damage suffered as a result of communication with a Member by email.

PARKING:

In Cheetham Hill studio, free parking is available for customers of the studio. Customers are required to follow the designated signs for parking and comply with any applicable parking regulations. The studio is not responsible for any parking violations, fines, or damages incurred by customers while parked on studio property or in surrounding areas. The studio reserves the right to modify its parking policy or parking arrangements at any time without prior notice.

In Circle Square studio, limited third-party parking spaces are available near the Circle Square studio. Customers using third-party parking facilities do so at their own risk. The studio is not liable for any issues arising from the use of these third-party parking areas. Any fees or charges related to third-party parking are the sole responsibility of the customer.

PERSONAL BELONGINGS

You agree that the Company is in no way responsible for the safekeeping of your personal belongings while you are present at a Studio. You assume all risk of loss or damage to any of your personal belongings in the Studio or at other locations where services may be performed.

LIMITATION OF LIABILITY

By accepting these Terms and Conditions and/or attending Sessions and using the Company’s facilities and equipment you hereby acknowledge on behalf of yourself, your heirs, personal representatives and/or assigns, that there are certain inherent risks and dangers in the strenuous nature of the Company’s workout programs. You acknowledge that you have voluntarily chosen to participate in a programme of intense exercise, and it is your responsibility to seek medical advice that such a programme of exercise is suitable for you. It is not our responsibility to do so. The studio is not liable for any injuries or harm that may occur during a customer's session. Customers acknowledge that they assume all risks associated with their participation in reformer Pilates sessions and that they are responsible for ensuring their own safety and well-being during these sessions.

Before commencing any exercise regime, you should consult your doctor.

You understand and agree that the Company will not be responsible for any loss, injury or damage to any person (including yourself) or property howsoever caused (including by the Company or any of its employees, agents or contractors): (a) in any circumstances where there is no breach of a legal duty of care owed by the Company or its employees, agents or contractors; (b) in circumstances where such loss or damage is not a reasonably foreseeable result of any such breach (say for death or personal injury resulting from the Company’s negligence) or (c) to the extent that any increase in any loss or damage results from breach by you of any of these Terms and Conditions.

INTELLECTUAL PROPERTY

The content on the Company’s Website, including without limitation, the text, software, scripts, graphics, photos, sounds, music, videos, interactive features and the like (“Content”), service marks and logos contained therein (“Marks”), are owned by the Company; subject to copyright and other intellectual property rights under the law. Content on the Website is provided to you as is for your information and personal use only and may not be downloaded, copied, reproduced, distributed, transmitted, broadcast, displayed, sold, licensed, or otherwise exploited for any other purposes whatsoever without the prior written consent of the respective owners. You acknowledge and agree that any questions, comments, suggestions, ideas, feedback or other information about the Website or Services, provided by you to Company are non-confidential and shall become the sole property of the Company.

You agree to not engage in the use, copying, or distribution of any of the Content other than expressly permitted herein. You agree not to circumvent, disable or otherwise interfere with security-related features of the Website or features that prevent or restrict use or copying of any Content or enforce limitations on use of the Website or the content therein.

DATA PROTECTION NOTICE

All details provided by you will be held by us and used in accordance with the Companies Privacy Policy.

The Company may contact you from time to time by post, telephone, SMS, or email with further information on its Products, Services and offers which may be of interest to you.

The Company respects your privacy and pledges to maintain the confidentiality of your personal information. All personal information you share with us is maintained in accordance with the

Personal Information Protection and Electronic Documents Act (2000)。

The Company holds a combination of information relating to you such as your name, contact details, interests and activates all of which will be used to help us to deliver, improve and market the Services and Products the Company offers to you. We will update your information from time to time to keep it current, accurate and complete.

Information related to health may be considered “sensitive personal data” under the Data Protection act 1998. It is collected to provide you with our Services safely and the Company is only prepared to accept such sensible personal data on the condition that it is given with your positive consent. By booking Services and purchasing Products from the Company you give such consent.

Legal Obligation of Information Release。

The Company will release any information that is required to be released by law or court order. In exceptional circumstances, it may be necessary that we disclose your personally identifiable information if we believe, in good faith, that disclosure is otherwise necessary or advisable to protect The Company’s Interests. We will seek to ensure that any proposed disclosure is required in the circumstances and then ensure that we disclose only the information that is required.

USE OF YOUR INFORMATION

The Company obtains most of our information through the signing of waivers and completion of Par-Q / Registration forms. With your consent we may also obtain personal information about you from third parties. This may include parents, guardian, coaches or whoever is registering you in a program and paying for your registration. Use of your personal information for any purpose other than those outlined or the release of such information by parties outside of The Company or its affiliates will take place only under the following circumstances: (a) When you give consent – We will disclose your personal information when you have given consent. Under no circumstances do we sell participant or personal information to others. Please note that we will not share health information that may have been provided in connection with a Session, Session withdrawal or request for refund. With your consent, we may use certain information to provide you with information about The Company and its affiliates and programming. This consent is optional and you can decide to withdraw it at any time. Information collected by The Company about its users is used internally by authorized employees of The Company for following reasons: To process payment, register you in a Session of your choice, update you when required of any possible changes of the planned services at The Company, determination of those areas, features, and services that are valued the most and found most helpful. Also, we collect information to determine the appropriate participation in the activities and services provided at the Company and on our site.

SECURING YOUR INFORMATION

The Website uses sophisticated security and safeguard measures to protect users’ information. One such measure is our use of secure server software (SSL), to ensure that your credit card will be protected against fraudulent use while on our site.。

On written request and for a £10 fee you are entitled to a copy of the information the Company holds on you and to correct any inaccuracies. You also have the right to request in writing not to receive direct marketing material from the Company.

The Company will take all reasonable steps to protect your information.

The Company may decide to change these Terms and Conditions from time to time without any notice. By browsing this site you are accepting the current Terms and Conditions. It is your responsibility to check these Terms and Conditions each time you revisit the Website.

These Terms and Conditions shall be interpreted and governed in accordance with English Law, and you consent to the exclusive jurisdiction of the English courts.

Restart Reformer Pilates Limited

53 Derby Street, Manchester, M8 8HW

Tel 0775 904 0087

Website: www.restartpilates.co.uk

CONTACTING US

All enquires and complaints should be directed by email to booking@restartpilates.co.uk